Managing your license
Every Roitrack customer has a portal account at account.roitrack.app. The account is created when you buy, and you receive a welcome email with a set-password link.
What you can do from the portal
- See all your licenses — key, plan, status, renewal date, pinned IP
- Copy the install command for a specific license — Details & How to install on any license
- Unpin the IP to move Roitrack to a new server — see IP pin & migrating VPS
- Manage your subscription in the Lemon Squeezy billing portal — update card, cancel, download invoices
- Update your email or password
License states
| Status | What it means |
|---|---|
active | Tracker validates fine, admin panel accessible |
expired | Subscription lapsed, tracker enters soft-block after 3-day grace |
revoked | Admin revoked the license (usually a refund or dispute) |
Soft-block behavior
If your license goes invalid (unpaid, expired, revoked), the tracker doesn’t stop tracking — clicks, lander views, and conversions keep flowing. Only the admin panel and admin API are blocked. This protects your live campaigns from a payment hiccup.
You have 3 days of grace on validation failures before soft-block kicks in.
Trials
Want to try Roitrack before buying? Message @roitrack on Telegram and ask for a trial.
Need help?
- Telegram: @roitrack — fastest, usually a reply the same day
- Email:
[email protected], with your license key - Portal issues: account.roitrack.app → Update email